Shipping policy
Fancyabi Collections Shipping Error Policy
At Fancyabi Collections, we strive to ensure all orders are processed and delivered accurately. However, if you receive the wrong item or there is an error in your shipment, we are here to assist you.
What Qualifies as a Shipping Error?
A shipping error occurs when:
• You receive a different item from what you ordered.
• The size, color, or design is incorrect compared to your order details.
• Your order is incomplete (missing items).
Steps to Resolve a Shipping Error
1. Report the Issue:
• Contact us within 24-48 hours of receiving your order.
• Send a clear photo of the received item(s) and your order details to [+2348060528749 on WhatsApp].
2. Verification & Approval:
• Our team will review the details and confirm the shipping error.
3. Resolution Options:
• We will send the correct item at no additional cost.
• If the correct item is out of stock, you can choose another item of equal value or receive store credit.
• You may be required to return the incorrect item before we process the exchange. We will provide return instructions if needed.
Important Notes
• Items must be in their original condition (unworn, unwashed, and with tags attached).
• We do not offer refunds for shipping errors, only replacements or store credit.
• Fancyabi Collections will cover all return shipping costs for verified shipping errors.
We appreciate your patience and understanding as we work to resolve any issues promptly.
For assistance, kindly contact us at +2348060528749.
Fancyabi Collections Delivery Policy
At Fancyabi Collections, we ensure a smooth and reliable delivery process for all orders. Please read our delivery policy to understand how we handle shipping and delivery.
Delivery Timeframe
• Within Nigeria: Delivery takes 2-5 business days,depending on location.
• International Orders: Delivery takes 7-14 business days,depending on the destination and customs clearance.
• Orders are processed within 24-48 hours after payment confirmation.
Delivery Options
• Standard Delivery: Estimated timeframe applies.
• Express Delivery: Available for select locations at an additional cost.
• Pickup Option: Customers within Warri/Delta state can choose to pick up their orders from our store/ office.
Delivery Charges
• Delivery fees vary based on location and will be calculated at checkout.
• Customers will be notified of the total delivery fee before processing their orders.
Tracking & Notifications
• Once your order is shipped, you will receive a tracking number or a delivery update via communication method: email, WhatsApp, SMS, etc.
• Please ensure your contact details are accurate to receive timely updates.
Failed Delivery Attempts
• If the delivery agent is unable to reach you, they will attempt to call us back most times.
• If delivery fails due to wrong address or unavailability, additional charges may apply for re-delivery.
Damaged or Missing Items
• If your package arrives damaged or with missing items, report it within 24-48 hours of receiving the order.
• Provide clear photos as proof, and we will investigate the issue.
Important Notes
• Fancyabi Collections is not responsible for delays caused by unforeseen circumstances (e.g., weather conditions, customs delays, courier issues).
• Ensure your shipping address and contact details are correct before placing an order.
For any delivery-related inquiries, please contact us at No 88 Jakpa Road By Aka Avenue Junction Effurun.