Refund policy
Fancyabi Collections Refund Policy
At Fancyabi Collections, customer satisfaction is our priority. While we do not offer cash refunds, we provide alternatives to ensure you have a seamless shopping experience.
No Cash Refunds
• We do not issue cash refunds for any purchases.
• Instead, customers will be eligible for exchange or store credit in applicable cases.
Eligibility for Store Credit or Exchange
You may qualify for store credit or an exchange under the following conditions:
• You received a wrong item, incorrect size, or defective product (must be reported within [24hrs] of delivery).
• The item is unused, unwashed, and in its original packaging with tags attached.
• Sale or clearance items are not eligible for store credit or exchange.
How to Request Store Credit or Exchange
1. Contact Us: Reach out via WhatsApp on +2348060528749 with your order number and issue.
2. Provide Evidence: Share clear pictures of the item and packaging.
3. Approval Process: Once verified, we will issue store credit or process an exchange.
Non-Refundable Situations
• Change of mind after purchase.
• Incorrect sizing due to customer error (we recommend checking our size guide before ordering).
• Damage caused by improper handling or washing by the customer.
At Fancyabi Collections, we appreciate your understanding and commitment to a smooth shopping experience. For any inquiries, please contact us at [+2348060528749].
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Fancyabi Collections Exchange Policy….
At Fancyabi Collections, we value our customers and want you to be completely satisfied with your purchase. If you need to exchange an item, please read our exchange policy below.
Eligibility for Exchange
• Items must be exchanged within [24- 48 hrs]of purchase.
• The item must be in its original condition, unworn, unwashed, and with tags attached.
• Items with makeup stains, perfume scents, or visible signs of wear will not be accepted.
• Sale or clearance items are not eligible for exchange.
Exchange Process
1. Contact Us: Send a message to [+2348060528749] on WhatsApp, with your order number and reason for exchange.
2. Approval: Once approved, you will receive instructions on how to return the item.
3. Return & Replacement: After receiving and inspecting the item, we will process your exchange. If the desired item is unavailable, you may select another item of equal value or receive a store credit.
Additional Information
• Customers are responsible for the cost of returning the item unless the exchange is due to a wrong or defective item sent by us.
• Exchanges are subject to stock availability.
By purchasing from Fancyabi Collections, you agree to this exchange policy.
For any questions, feel free to reach out to us!